Contact information
Contact Us
We're Here For You — 24/7
Have a question about your order, our product, or anything at all? We'd love to hear from you. We respond to every message personally and quickly.
📧 solarzaphelp@mail.com
Frequently Asked Questions
How long does shipping take? All orders are processed within 1–3 days and typically arrive within 6–12 days across Canada and the US. International orders arrive within 8–16 days. Every order ships free with priority insured shipping.
Can I track my order? Yes! Once your order ships, you'll receive a tracking number by email. Allow 24–48 hours for tracking to update after you receive it.
What is your return policy? We offer a 30-day money-back guarantee. If you're not happy for any reason, email us and we'll take care of you — no questions asked.
My item arrived damaged — what do I do? Email us at solarzaphelp@mail.com within 7 days of delivery with your order number and photos of the damage. We'll send a replacement or issue a full refund immediately.
Is the SolarZap™ safe around kids and pets? Absolutely. The SolarZap™ uses zero chemicals or sprays. The electric grid is fully enclosed behind a protective casing, making it safe to use in any outdoor space.
Do you ship internationally? Yes! We ship to Canada, the United States, and select countries worldwide. All orders include free priority insured shipping.
How do I cancel or change my order? Since we process orders quickly, please email us at solarzaphelp@mail.com as soon as possible if you need to make a change. We'll do our best to accommodate you before it ships.
SolarZap™ — Finally. A Backyard Without the Bugs. 🌙